We are continuing to monitor for any further issues.
Posted Nov 11, 2026 - 17:10 UTC
Monitoring
A fix has been implemented and email and SMS messages are sending again. Messages that were queued during the delay are now being delivered automatically, so there’s no need to resend anything. Some recipients may receive these messages a little later than usual while the backlog clears. We’re continuing to monitor to make sure everything is fully back to normal.
Posted Nov 11, 2026 - 16:35 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 11, 2026 - 14:43 UTC
Identified
We’re currently experiencing an issue affecting email, SMS, and call center communications from Monument, and customers may notice a delay in these messages being received. Affected messages are being held in a queued state and have not been lost. Once the issue is resolved, all queued messages will be sent automatically, so there’s no need to resend anything.
Our team is actively working on a fix, and we’ll post an update here as soon as we have more information. We apologize for the inconvenience.
Posted Nov 11, 2026 - 14:29 UTC
This incident affected: Facility Management System (SMS Messages, Email Messages).