Partial System Outage

Uptime over the past 90 days. View historical uptime.
Facility Management System Major Outage
Lead Operational
Tenant Operational
Invoice Operational
Payment Major Outage
Unit Operational
Universal Search Operational
SMS Messages Operational
Email Messages Operational
Reports Operational
Insights Operational
Shopping Cart Operational
Facilities Operational
Units Operational
Convert-Lead Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

No incidents reported today.

Nov 11, 2026

Delayed Email Delivery
Resolved - This incident has been resolved.
Nov 11, 17:59 UTC
Update - We are continuing to monitor for any further issues.
Nov 11, 17:10 UTC
Monitoring - A fix has been implemented and email and SMS messages are sending again. Messages that were queued during the delay are now being delivered automatically, so there’s no need to resend anything. Some recipients may receive these messages a little later than usual while the backlog clears. We’re continuing to monitor to make sure everything is fully back to normal.
Nov 11, 16:35 UTC
Update - We are continuing to work on a fix for this issue.
Nov 11, 14:43 UTC
Identified - We’re currently experiencing an issue affecting email, SMS, and call center communications from Monument, and customers may notice a delay in these messages being received. Affected messages are being held in a queued state and have not been lost. Once the issue is resolved, all queued messages will be sent automatically, so there’s no need to resend anything.

Our team is actively working on a fix, and we’ll post an update here as soon as we have more information. We apologize for the inconvenience.
Nov 11, 14:29 UTC

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Reports unavailable
Resolved - This incident has been resolved.
Nov 9, 22:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 21:01 UTC
Investigating - We’re aware of an issue preventing reports, including the Rent Roll, from loading in Monument. Users trying to run a report may see a “Data cannot be retrieved” error. Our engineering team is actively investigating, and we’ll post an update as soon as we have more information. All other areas of Monument, including payments, move-ins, and the rental flow, are not affected at this time.
Nov 9, 20:54 UTC

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

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